She first learnt of the opportunity to volunteer through a newspaper article and quickly registered her interest, signing up to complete the comprehensive Childline training and shadow existing volunteers to gain an insight into how the service operated.
Sarah described the Childline training, which she completed in winter 2010, as “fantastic”.
Since then, she has helped Childline listen to several children and young people across Ireland on her weekend evening shifts. The Childline Online service, like the Childline Text service, operates between 10am and 4am each day. The Childline Phone service operates 24 hours a day, seven days a week.