If you or your child are getting help and support from the ISPCC and you are unhappy with the service, an ISPCC staff member or a volunteer, then you have the right to make a complaint.
The Children First Act 2015 requires organisations that are providers of ‘relevant services’ to prepare a Child Safeguarding Statement.
This is a written statement that specifies the service being provided and the principles and procedures to be observed to ensure, as far as practicable, that a child availing of the service is safe from ‘harm’.
The ISPCC’s Child Safeguarding Statement is available to download and is on display in our offices around Ireland.