“It’s the first time things gelled for him, every time something blocked him (from moving on) but this really worked, she was the difference (Support Worker).” – Parent
“She (Support Worker) befriended her, like big sister or adult relative, she addressed her (anxiety) behaviours but she also felt safe, she needed that cos of what happened, confidence.” – Parent
“It was above and beyond, she (Support Worker) would drop things off, reschedule appointments when needed, it was all about her (child) and she felt that.” – Parent
“It’s funny but it’s like young people are more willing to admit their vulnerabilities or at least it doesn’t take them as long as with face to face working.” – Support Worker
“Its less awkward than face to face, it helped me to open up more about what was going on”. Young person felt she opened up more online than in CAMHS because it wasn’t in person.
“She liked that she could decided when to turn her camera on and that it could built up to that. For her she would avoid a session if she didn’t feel she looked nice. With the camera off option on teams she would still attend sessions and explain why the camera was off.” – Support Worker